The company focuses on developing employees at all levels with future skills, upskilling their potential, and reskilling them in various areas to be ready to handle changes in current and future business operations. This is achieved through learning centers and employee development plans tailored to different professional groups, which help enhance employees` capabilities to drive sustainable business growth. The employee development programs cover four main areas as follows:
- CPF Fundamental Program: This program aims to develop employees`understanding of the company`s regulations and policies, enabling them to act in accordance with corporate values, governance, and business ethics. It provides a comprehensive overview of the company`s operations from upstream to downstream and enhances basic digital literacy to foster an understanding of technology use in the workplace and awareness of digital threats in daily life. In 2023, 100% of CPF employees, including workers, completed the prescribed fundamental knowledge training, totaling over 261,000 training hours.
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Digital Skills Program: This program focuses on developing employees` knowledge and skills in digital and technological areas. It is divided into three levels: Basic, Standard, and Advanced. The program covers seven essential skill areas, each with over 65 courses designed to develop knowledge and skills at all levels. Employees can attend courses as needed for their development. In 2023, the company continued to enhance digital knowledge and skills from the previous year, emphasizing the development of intermediate and advanced digital skills such as:
- Managerial & Leadership Development Program: This group of courses focuses on developing leadership skills for managers at all levels to enhance their capabilities for future business competition. The managerial and leadership skills courses are designed for three target groups:
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Technical Skills Program: The company is dedicated to developing specific job-related skills through the establishment of learning centers by professional group within each unit (Technical Academy). These academies aim to develop employees according to competencies aligned with their responsibilities and the skills necessary to execute business strategies. In 2023, the company successfully established Technical Academies for 100% of its operations, covering 29 business groups, and set up 86 Knowledge Management (KM) units.
Furthermore, there is a recognition of the importance of cultivating a culture of lifelong learning within the organization, creating an environment that supports continuous learning. This is achieved through various learning formats, known as Hybrid training, which includes online, on-site, on-ground, and on-demand formats tailored to each learning program. The focus is on fostering continuous learning, practical application, and development, such as self-directed learning through E-Learning, live online training (Virtual Training), group coaching, and on-the-job training.
Especially in the current situation, the company has opened opportunities for employees to adapt their work styles to suit their roles and support self-directed learning from anywhere and anytime through the "Im-Ru" learning platform. This platform enables employees to access knowledge and skill development opportunities both internally and externally, including over 900 courses in On-demand Learning format.
Human Capital Return on Investment (HC ROI)
CPF discloses key indicators on human capital development in our Sustainability Report, such as average hours of training per year, average amount spent on training per full-time employee, and human capital return on investment (ROI).
In 2023, the HC ROI for Global operations was 0.89 THB.