Occupational Safety and Health Management

CPF has recognised and placed importance on employees and contractors’ occupational health, safety and workplace environment as well as social and environmental responsibility, and efficient use of resources commitment. The employees and contractors are key forces in operating the company's business. CPF has therefore continually operated businesses according to its CPF Safety, Health, Environment and Energy Management Standard (CPF SHE&En Standard) which is in line with the international standards: ISO14001, ISO45001, and ISO50001. CPF has also strictly complied with domestic and international laws and regulations. CPF SHE&En Standard is regularly reviewed at least once a year to ensure its consistency with changing organisational contexts and concerns voiced by the stakeholders and for the company to use it as a mechanism to manage risks, safety, health, environment and energy. It has been applied across all units at the departmental level covering CPF’s employees and contractors under the supervision of CPF. Moreover, the SHE Management Committee has been established according to requirements of law. The committee members including representatives of executives and employees shall consider safety policies and plans of the units by having at least one meeting per month. In addition, the SHE Management Committee shall listen to feedbacks and suggestions in order to improve risk and hazard control measures in accordance with SHE & En Standard of the units as well.

Occupational Safety and Health Management Standards

In a sustainable business, the Company recognizes the significance of safety in the workplace, employees, the environment, and resources. Therefore, in addition to providing knowledge and understanding of accident prevention and work-related injuries, the Company also promotes Safety, Health, Environment and Energy (SHE&En) behaviors and culture by involving executives—they represent as a good role model and displaying commitment to SHE&En management to strengthen the organization's SHE&En culture through various related activities.

Employees at all levels also must participate and cooperate to develop and change the performance of SHE&En.

In addition, the Company has developed the CPF Safety, Health, Environment, and Energy Standard as a mechanism to manage CPF's SHE&En hazards and risks, which has an impact to sustainable business operations and stakeholders.

This standard has been applied to all CPF regulated entities, incorporating into business planning and implementation since the stage of strategy formulation, management structure, operational plans in departments, the measurement and monitoring of business performance, including having a process in place for communicating policies to external organizations. This is to encourage the participation of employees at all levels to operate in the same direction.

The requirements of this CPF SHE&En Standard have been verified and confirmed by independent verifiers that they are consistent with relevant international standards, namely: ISO14001:2015 ISO45001:2018 and ISO50001:2018. And to demonstrate the Company’s commitment to implementing standards to effectively manage hazards and risks, the Company has therefore arranged to assess and certify the operation of CPF SHE&En Standard at the unit level by an Independent Certification Body in accordance with international standards, which are widely accepted by stakeholders. The objectives are to build confidence among business partners and customers in conducting business responsibly for safety and occupational health of all employees and operators as well as caring for the environment and resources.

At present, CPF has more than 200 agencies certified by CPF SHE&En Standard in Thailand. The effectiveness of applying the CPF SHE&En Standard in managing SHE&En hazards and risks can be measured by Safety, Health, Environment and Energy Key Performance Indicators (SHE&En KPIs). The data collection process is in line with the Global Reporting Initiative Standard (GRI Standard). All departments are required to report information through a computer system on a monthly basis. So that executives at the department levels, business levels, and the Company level as a whole can track information to be used in business management in accordance with the Company's policies and goals.

Planning	Establishing the management structure to drive policies, strategies, and work plans in order to achieve set goals Identifying, assessing and prioritizing risks as well as setting plans to control and reduce risks to an acceptable level at all times for all activities in all operating areas. Identifying and fully complying with relevant legal and other requirements Setting and reviewing goals, indicators and plans that are consistent with and support the business plan in order to conduct annual operational effectiveness assessment Enhancing employees’ and contractors’ abilities and awareness through trainings and activities promoting knowledge on occupational safety and health Communicating and cultivating positive occupational safety and health within and outside the organisation
Operation	Determining rules and regulations and controlling operations in accordance with the standard operating procedure both in normal and emergency situations.
Follow up, review and improvement	Following up and assessing operational effectiveness by conducting internal inspections and external audits as well as incident fact finding in order to analyse facts to determine proactive preventive measures, as well as sharing lessons learned with relevant stakeholders.

Work Safety

CPF has prepared the standard operating procedure (SOP) for high risk work as a precaution against hazards that may cause adverse effect to employees, contractors, communities and stakeholders, where high risk work includes:

In addition, prior to performing high risk work, installing and maintaining high risk machines and equipment and machines that are important to the operations, as well as completing tasks that require permit to work, it is necessary to:

• Conduct the Job Hazard Analysis and determine measures to control hazards which may occur, which must be carried out by personnel who have received trainings and are knowledgeable and skilled in line with the requirement stipulated in CPF SHE&En Standards;
• Monitor and observe risks during the work process; and
• Promulgate the policy and procedure in place for employees and contractors to stop other people's works, including being able to refuse to perform duties as appropriate without having any effect on performance appraisal, as well as report potential risks and hazards (Near Miss Report) when encountering incident or unsafe working condition.

In addition, CPF has set up safety regulations for employee shuttle and dormitory as well.

Building a Safety Culture

It is of great challenge for CPF to expect every employee to be aware and to have a good attitude towards safety which would ultimately lead to safety behavior and culture. However, given CPF's high number of employees with diverse knowledge, education, social background, ethinicity and environment, it is crucial that we have a strategy to improve the safety culture of the organization to address changes.

At present, fostering of safety culture has been integrated into the CPF SHE&En Standards through the following initiatives:

• Building strong leadership among executives to help them understand their roles and serves as role models for safety issues;
• Motivating employees by giving rewards to stimulate their participations;
• Providing business unit executives, operational employees and contractors with opportunities to exchange related information, news, knowledge, good practices and activities such as safety talks and lesson-learned sharing sessions, from which the information will be collected and shared with the SHE&En Management Committee for annual reviews of strategies, goals and practices; and
• Organising Safety Week Exhibition, promoting safe behaviour through the “Think before You Act” Project, the “Helping Friends” Project and the “Behavior-Based Safety Observation”, as well as monitoring progress, providing suggestions and creating positive motivation, etc.

Incident Fact Finding Process for Work-Related Risks

In case of an incident and a near-miss incident, including working conditions that are unsafe or non-compliance with regulations or potential of non-compliance, CPF has a reporting process and conducts fact finding, analysing, correcting, preventing and following up on remediation to prevent recurrences. However, if there is a serious incident regarding occupational health and safety that affects at least a matter that causes 1) business interruption; 2) continuous and significant property damage; 3) death, disability or impact on many people; and 4) impact on the environment and community in a wide area, CPF has set the following procedures:

Enhancing Employee Potential on Occupational Health and Safety

CPF has established criteria for requirements identification and created the Occupational Health and Safety Training Matrix for employees and contractors, suitable with their job positions or high risk activities or for the types of work that must be performed in order to enhance knowledge, competence and understanding on potential hazards and accidents, and to provide methods for preventing and controlling workplace hazards to ensure safety performance. Examples of the training courses include courses in the new employee orientation on safety, occupational health, and environment; building safety, occupational health, environment and energy culture at the supervisor level, the operating level, and the executive level; and 5 workplace hazards.

Occupational Health

CPF has conducted health risk assessment and established preventive and control measures on workplace hazards that may affect health, using an engineering control system or other management systems to reduce employees' exposure to hazards during work, namely:

• Providing appropriate and sufficient personal protective equipment to employees;
• Preparing medical surveillance as well as health monitoring programs, which are suitable for gender, age and risks of each type of work;
• Providing occupational health counseling programs conducted by medical personnel;
• Providing medical services and effective first aid by taking into account appropriateness in terms of work areas and nature of work according to its risk, including considering relevant legal requirements and ensuring that employees' health care is conducted under expert guidance;
• Promoting employee good health and well-being by enabling employees to access information or health and work environment management programs through bulletin boards, HR communication e-mails, the organisation’ s Facebook page and CPF Connect application;
• Introducing surveillances of infectious diseases and pandemics, as well as guidelines and measures to prevent diseases such as COVID-19 and Seasonal influenza; and
• Providing financial support for medical expenses for both outpatient and inpatient treatments for employees, and their spouses and children.

According to the coronavirus disease 2019 (COVID-19) outbreak, the Company concerns the safety of its employee. Therefore the committee and center for prevention of the spread of coronary infection in 2019 (COVID-19) were appointed and established in order to set measures and plans to handle the situation. Moreover, the company has launched “CPF COVID-19 Hotline” for the employees in order to answer all questions or concerns about COVID-19, 24 hours by the COVID-19 Management Center since we care the physical and mental health of our employees.